This is my First ever post on this forum. I read a lot what people say about issues with their phones, I find it very interesting. But this thread about Best Buy, could not keep me on the side. No, I did not purchased phone from them, I purchased many things from them and they never stand behind their products. It is the most Unfreindly consumer company I've ever dealt with. My only advice on this issue is to go to the store and confront store manager
Good luck
