Quote:
Originally Posted by chronster
...and when I went to send it back 28 days later, they said my eval period started on the date of purchase (less than a month in and already I dreaded Sprint.) Do they really believe someone can evaluate a phone that's in the mail!?...
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Heh. Looks like I'm not the only one that ran into this. I had this EXACT same problem when I bought my Diamond. I brought my Diamond into the store along with all the things needed to exchange including the return policy because I assumed them being Sprint, they wouldn't want to do it.
Sure enough this Sprint corporate store tells me "I'm sorry, we return 30 days from purchase, not from order". I explained to the lady that I was sorry, but their return policy I printed off their website was different. She shot me down, I asked to talk to a manager and he told me the same thing, 30 days from purchase. I showed him the printed return policy that stated that you are able to take it into a Sprint *corporate* store if ordered over the phone or online and return it within 30 days of ACTIVATION.
Long story short they refused my return, I called Sprint tele-sales and they told me that I should take it to a Sprint corporate store and return it because it was within the return policy. I told him I tried and that they wouldn't do it. He said he would call the store and make notes on my account saying I was able to return it.
Low and behold I was shot down again...I wound up getting escorted from the store for yelling obscenities at the store manager.
Believe it or not, I took it to another Sprint corporate store in the area and they returned it no problem. I waited a week and got the TP when it came out and I've been loving it ever since.