[Mattw79]

I tried more hard reseting (even after taking the battery out for a minute) and had no luck. For my final attempt, I thought maybe the Sprint disc that came with the phone may have the original software and I could try connecting usb and resoring. For whatever reason, as soon as i plugged the usb cable from my laptop to the phone, touch flo restarted, and things started working again. It doesn't make any sense, I didn't even start the disc yet. I did another hard reset just to make sure it was clean, and I'm up and running. Thanks for your input anyway. Tomorrow, I'll have to send Exchange out to destroy his phone!