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If the man did a soft and hard reset on the phone and is still getting the issue, than it's something thats written wrong in coding somewhere in the phone. If others have reports if it not happening than that means it narrows it down to particular devices that have been affected by this issue, not the whole batch of 6800s. I say replace the phone, if you get the problem again, than thats when you start narrowing the problem down to whats actually causing it.
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