Call and threaten Sprint you will leave, They will not let you leave I swear. They have lost over 900,000 clients in a short time, they will keep you. This is a copy of my blog after my battle with Sprint when my instinct crapped out on me after 4 months. I know it sounds bad but I was severely mistreated in a Sprint store and over the phone, after I could not take anymore I got flat out mean.
I won and Sprint still sucks
Current mood:
accomplished
I won a battle yesterday with Sprint. It took a week, and over an hour and a half phone call to do but I did it. So to anyone who is being treated like crap from Sprint here is what you do....
1 Call customer service. *2 on your Sprint phone. Do NOT go to a store! EVER unless you like having strokes and being treated like a red headed step child.
2. Explain story and wait to be treated like sh*t (I promise, just wait for it.) Ask for a manager.. They wont give you one but do it anyway. After a pretend transfer/hang up....
3. Call back.
4 Repeat step 2. If you are lucky and get your first manager.... Repeat step 2 again and after being told you suck proceed to next step.
5. Once manager tells you it is not Sprints responsibility to treat you as a human being threaten to leave Sprint like this... I swear it works.....
Ask big bad manager.. "Do you know what the best thing about having bad credit is?" Wait for a response. There is a good chance the rep will not say anything as was my case..
After long pause say this.... "Because when you get treated like crap by a company like Sprint for x amount of years you can tell them to go SUCK A ****!" (In my case x=10 years) I said "You can shove my bill that is due November 20th up your a** and you could fine me whatever you want for breaking contract and late fees and whatever, but there is no way in Hell that I am going to pay you a dime more until this problem is fixed. In effect Sprint can suck my **** because my credit sucks already and you cant touch me at all."
I said it just like that, and guess what? I won. They deemed that since I was thinking about canceling my contract that they would allow me to pay a difference between the phone I had that died in 4 months and the new phone I want. That is a difference of 139 dollars. Here is the kicker.... All this time I was telling them I would pay for a new phone I just wanted discounts like everyone gets and that I got on my piece of crap Instinct back in June.... I even had said that I would sign a new contract.. But no, I was s.o.l. on that. The phone I wanted cost 299 for a new subscriber. it is $600 dollars full price. They screwed themselves out of a new 2 year contract and 169 bucks. I love it I just cannot believe the stupid mentality of the idiots employed at these GIANT corporations.
After all this though I got a TP that was defective and had to deal with the store again. They were told by sprint corprate to swap my phone. when I went in to do it they told me they had some in stock until I told them I needed them to swap it with my phone, then they were mysteriously out of stock. So I went in the next morning before their shipment came in and a guy told me thye had one in stock. So I told him I wanted it. He brought it out and then I made them swap it. You have to be ready to play the game with Sprint. They will not help you out outright, you have to play ball. Had I gone in the second time for the phone swap and told them it was a phone swap they would not have done it and would lie again. Stick it to Sprint they deserve it. I have had them for 10 years and I even have to pay 5 dollars to pay my bill in their own freakin store. I hate this company but they are by far the cheapest plan for the best coverage. They just hate talking or helping their customers.