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Originally Posted by rvashi
What the heck is "retentions"???
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Retentions is the cancellation department. If u call Sprint and ask to cancel your service or ask for the rentention department they will transfer to someone who can actually help u. If u threatin to cancel your service they will offer you a large discount on any phone that you want. I've done it twice it works. But have a good excuse when you say u want to cancel. Example would be to do research on a T-mobile or Verizonb phone that has a good deal on it. They get paid more to keep you as a customer than to let u cancel and pay the $250 cancellation fee.