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Old 11-22-2008, 11:14 PM
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jonsigler
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Re: I am extremely dissapointed with Sprint customer service! (long thread)

I may or may not be in the minority here, but I'm a happy Sprint customer right now, and I see a slight change in how they are approaching customer service. Their service has sucked so bad in the past, that the new and improved is still bad, but a step in the right direction.
Their pricing is out of this world. Try pricing the same "Everything" with Verizon or AT&T and you will be paying 50% more.
Got crappy reception at home? Get yourself an Airave and presto problem solved. Got crappy reception with Verizon or AT&T, well sucks to be you.
Have a trouble, I've gotten friendly customer service reps recently, they have tried to make me happy and have actually done so. I wanted the new HTC and they gave me the full $150 upgrade, and since the rebate wasn't programed yet they reduced the purchase price for it... No song and dance about how I can't get the rebate, or well this or that. They just did it. Had a small glitch in getting the phone working and when I walked back in the store they knew I was the guy who just got the HTC and quickly solved the issue. That is the way it should be done.
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