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Originally Posted by mr8820
i believe that worst buy gets all the blame.yes,it's a sprint phone but who sold it to you?i would only involve sprint after i emailed worst buys' corporate office and nothing gets done.but i said it before and i'll say it again:RETURN YOUR PHONE TO PLACE OF PURCHASE.refuse to leave until something is done.call *2 and say that you want to cancel.if you don't want to do those 2 things,i don't know what else to say(or type!).the title of this thread is poor sprint customer service so now you're going to get alot of people doing what i did.sure worst buy got the pro first,but search my name and you will see that i warned people not to go there(worst buy).i got 3 different pros(this 1 is working somewhat),but my 1st came from telesales with next day delivery on 10/31 and when i went to the sprint store to exchange my 2nd,the guy just took the phone and batt cover.now i have 2 batts,headsets and the whole nine.sprint rocks!
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If you would read my original post I give a couple examples of how Sprint has had poor customer service every time I have dealt with them (not just about the pro). Yes I do agree in this case Best Buy (and HTC) deserve most of the blame. The reason I said Sprint gets some of the blame is a few of the things i sighted in my OP such as saying they would order me a phone and not calling back and the false info I got when in the chat today. Maybe I should have picked a better title for this thread and for that I apologize but I will not apologize for saying Sprint has poor customer service (however there services and phones when they work correctly are great). Hopefully after I get this resolved I will never have to talk to cs again.
Quote:
Originally Posted by MrHawaii
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Quote:
Originally Posted by Insoc
I would recommend returning it for a full refund at BB, and go back to an old phone or a cheap phone.
IF that is not to your liking, BB is supposed to have Loaner phones if you have their insurance. Give them your Pro, get a loaner phone, and wait for a new Pro from BB...
Good Luck!
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Getting a different type of phone is out of the question for me as I am addicted to my Pro (even with the defects).
Strangely enough after looking at my BB reciept I do have the BB insurance (even though I was never asked if I want it). now I guess I have two options, use MrHawaii's idea or go the BB route. Which is the most painless and quickest way?