[MrBogard]

I'm pretty disappointed that I could not get Sprint to bite on this. My Mogul is defective and with all of the horror stories about people on their fifth and sixth handset, I just wanted a comparable WM Device with a built in keyboard. The best they could offer me was... well... nothing. They went so far as to tell me that they would credit my account when Asurion charges me for the defects that I thought were covered completely by the TEP charges. What a load of bull.

I brought up the fact that they have done this for many other users and they just kept feeding me the same canned responses, through email and over the phone. I'm jealous. I just want a handset that doesn't BREAK. I'll try my luck with a refurbished Mogul ASAP, and if that unit displays white spots or has a faulty keyboard after a few months of relatively light use (and great care) I'll be so disappointed. I love my service but their CSR's just wouldn't throw me a bone. They have continually told me that outside of the 30-day return window they can not replace a handset with another, which is obviously not true. And adding insult to injury, they won't give me a single rebate, because I've only had my Mogul for 11-12 months.

I don't even think I could ever sell my Mogul, because if I get a replacement it will be a refurb, and I don't think it's cool to sell a faulty POS on eBay.. just like it's not cool that Sprint pawns these off as viable replacements.

-Disappointed

Oh, and I'm also disappointed that I've had to deal with nothing but outsourced CSR's. I love the fact that I can't even speak to someone in the same region of the world that I live in when I have a problem.