Quote:
Originally Posted by muyoso
Before you take it in, if you have water damage, buy a new battery off ebay. They look at the battery to determine water damage or not, and an ebay battery will cost you a hell of a lot less than 50 dollars. As for trying to get a Touch Pro, good luck.
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There is two stickers on the Mogul itself that also detect water damage...
Quote:
Originally Posted by BigDiesel07
If it's water damage, I don't believe it is covered by insurance.. You will have to pay $50 for a replacement... And the chances of you walking in with that Mogul and walking out with a Touch Pro without spending any money is about 0... If you say you lost your phone, you will have to pay $50 for a replacement too...
You can ask about signing a new contract extension, or see if your eligible for an upgrade.. If you are polite and professional, you will have better luck then being rude... I wish you the best of luck..
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TEP = Total Equipment Protection which is basically insurance + extended warranty.
Since his phone suffers physical damage (water in this case) it is covered by insurance (hense the $50 deductable). He won't walk out of there with any phone, Mogul or otherwise, without paying his deductable.
I didn't add the other poster to the quote list, but Sprint does at least owe him a replacement phone (as long as he pays his deductable) as he pays for insurance for the damage he suffered.