[eduardmc]

just do clean storage 1234. this is the way i have always done a hard reset and it is the same has doing it with hardware button. hardware button are the last solution when your wm device crash (if you still do softreset and still happens). just like soft reset hardware vs software, is the same. i personally use Xp shutdown for softreset and i don't have to remove the back battery cover all the time to use the stylus for it. Don't let anyone fool you, SOFTWARE AND HARDWARE HARDRESET ARE THE SAME.