[samshady]

I've had great luck with showing them the numbers per say. Add up your monthy bill for the past 24 months tell them how much money you've actually spent. Don't give them the "I've been with you for 2 years" let them see that you've actually been doing the reserach and you are serious about taking your business elsewhere. The throw in the fact that you'll be reupping for another 2 year contact that will get them however much money. I've always been able to get discounts on my phone and my plan by using this method.