Re: Haha.. Direct quote from the service tech...
In case anyone really cares - as I posted earlier, the unit they ordered was defective (couldn't hear anything out of the headset's normal ear speaker) so they ordered another. It came in on Saturday and I didn't have a chance to pick it up until last night as they were closing. I got it home and was excited because everything seemed ok. The only problem I could see was two small white dots (which I can live with). Then this AM I got up and started to type an email. I quickly realized the keyboard was damaged. The keys in all 4 corners didnt work, and most of the top row would calculate a single press as two or three. So I went back in at lunch and waiting another 30 mins while they did an ESN swap back to my previous device.
Moral of the story, STAY FAR, FAR AWAY FROM THE REFURBS!!! They're very hit and miss, and from my experience, mostly miss. It makes me wish I wouldn't have complained about the three white dots on my first because maybe I'd have a working phone.
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