[xenokira]

Update 2

Being frustrated as I was, I decided to call back. I got Dwight who explained that the other rep must have been mistaken because exchanges only involve them sending a new phone and me sending the old one in the return kit they send with the new phone. That makes sense. So he transferred me to Account Services who said the phone was out of stock and to try back next week.

/sigh

According to Sprint's website, they're still in stock, so unless their site is slow to update or isn't automated, something fishy is going on. I guess I'll just have to try back next week then. I'm hoping I can get a decent credit or something with all this hassle.