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Re: Why????
depending on how far you are from the sprint store go everyday until they order you a NEW phone.
I have the complete coverage insurance and they tried to brush me a off with not only a refurbished phone but a defective one at that, 3 clearly visible and predominant white spots. after about a week of everyday visits they got me a BRAND NEW still in the box phone.
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Having a smoking section in a restaurant is like having a peeing section in a swimming pool"
Pressing  will get you far, so PLEASE press it often!!!
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