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Old 11-17-2008, 08:09 PM
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Re: Petition?: We need to get HTC to fix this heat/charging issue!!

Quote:
Originally Posted by Exil3d View Post
I dont want to swap too early. Id hate to get one of you guys refurbished swaps. heheheh I will wait for the last day, last hour, last minute, last second, last breath. Then I will call.
The LONGER you wait, the MORE chance you will have of getting a refurb. Also, what happens if you call with one second to spare, and get a phone that's worse than your previous, like what happened to me? You will be stuck with the phone indefinitely.

That would suck.

Quote:
Originally Posted by fsnoles View Post
FYI - I got 2 touch pros yesterady (me and my wife) and I was on a call today. I don't know the specifics of all of my settings yet, but the battery got really hot. I went to Sprint's website and started 'online chat' with one of their representatives. Here is the response I got. Don't laugh... I can't believe she said this:

Kevin, once again I would like to apologize for the wait and the inconvenience. When using the phone and the battery getting hot from the use of the phone, this normal. I have been advised that a Cold Pack or Ice pack (As long as it is sealed in plastic) can be placed on the back of the phone. You next question may be, Will this damage the phone? No this will not damage the phone as long as the Cold Pack or Ice Pack is wrapped in plastic. I do understand that some situations may arise where you may not have a Cold Pack or an Ice Pack with you at all time, but that is understandable.
You should reply back and tell them that is the most ridiculous thing you have ever heard, and ask to talk to a manager. That is retarded. The moisture can leak through the plastic, through osmosis, and can damage the phone.

Plus, it's not normal, at all.

Quote:
Originally Posted by fsnoles View Post
I don't know if I would be classified as a power user of this phone, but I work from home once or twice a week. More often than not, I end up on a conference call lasting 2 or 3 (ugh) hours. We don't have a land line, so I need this phone to at least charge while I'm on the call. I can probably deal with the heat (no way in hell I will be putting an ice pack on my freaking cell phone) but I can't afford to drop off a call and not be able to at least dial right back in.
Exactly. I might have to pick up the Xperia X1 unlocked, or the iPhone 3G.

I don't think I can leave WM though. I love multi-tasking. That's what is making this so damn hard. If I had never used WM, I would already have the iPhone 3G.

Why won't HTC do anything about this? I got a response from HTC that said it was Sprint's problem. Sprint doesn't know the problem exists, and keeps giving out new phones, which all seem to be affected.
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