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Old 11-17-2008, 07:49 PM
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Re: Petition?: We need to get HTC to fix this heat/charging issue!!

FYI - I got 2 touch pros yesterady (me and my wife) and I was on a call today. I don't know the specifics of all of my settings yet, but the battery got really hot. I went to Sprint's website and started 'online chat' with one of their representatives. Here is the response I got. Don't laugh... I can't believe she said this:

Kevin, once again I would like to apologize for the wait and the inconvenience. When using the phone and the battery getting hot from the use of the phone, this normal. I have been advised that a Cold Pack or Ice pack (As long as it is sealed in plastic) can be placed on the back of the phone. You next question may be, Will this damage the phone? No this will not damage the phone as long as the Cold Pack or Ice Pack is wrapped in plastic. I do understand that some situations may arise where you may not have a Cold Pack or an Ice Pack with you at all time, but that is understandable.
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