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Originally Posted by Pibe38
If it really is a programming issue, it would to affect ALL channels. If not, it'd make no sense...
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Depends on how long ago the issue arose. Like around the time of the first delay in May. If they have corrected the issue on enough phones to cover the projected demand for your direct sales. It makes perfect sense to go ahead and deliver. and delay indirect. instead of delaying both.
It would certainly be out of character for Sprint customer service make sense. But from a customer service standpoint this would certainly be a big hit.
when ur hopes rest on sprint making a good customer service decision outlook is kinda bleek... lol
