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Originally Posted by Darth Pooh
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Originally Posted by myownminerva
Sprint will not replace the device with a 6800 unless you either tell them that you have had numerous, unresolvable issues with the device or you threaten to cacnel and have a rep send you to Retention. This is from internal policy... If you threaten to cancel, they can offer you any device in stock as a "save offer" and the 6800 is released 6/18.
Good luck. Im currently using the 6800 running WM 6.
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I just spoke with a tech, he did notate my account that this is my 3rd 6700 and when the 6800 is available I will be eligible for it. I hope this is honored at the time. |
Did you speak to one over the phone, or at a retail store? My 6700 was replaced two months ago with a brand new one, and just broke. I'm trying to get the same contact to give me a switch as well