Quote:
Originally Posted by land2634
I might agree that it would catch up to everyone if I hadn't seen threads like this on various boards for a good 5 years now. If you don't believe people that have been through many of the same device, then you should consider yourself lucky. But the issue here shouldn't be whether you think the OP is right or wrong, because we don't have enough information to know what was said to cause Sprint to offer this. The problem is that you can't present an offer, have it accepted, and rovoke later and expect a customer to understand. I have a simple solution to keep things like this from happening. If it is really hurting and bothering Sprint that bad, put a stop to it. Stop offering things like this. Until Sprint does something about it, I honestly don't feel that sorry for them, because they have the control in this situation.
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the issue with that is yes, if you have insurance/TEP sprint IS required to make sure you have a working phone by your TEP contract (separate from the 2 yr wireless agreement which offers no such assurance).
The real answer is that they are not REQUIRED to give you a pro for problems with a mogul. Can they? sure if they choose to, but if they reject it you have no right to be pissed like you deserve it. They have clear policies how they replace phones under TEP and if goes: refurbs first, then a new out of box, THEN comparable model IF they choose to do so.
My major issue with some people is they EXPECT an upgrade to a new model because theyve been through 3 or 4 refurbs. Well guess what? thats the system you signed up for. there is NO system that gives automatic new out of box phones or upgrades when theres any issue with your current device- simply doesnt exist.
So in closing, if they offer a refurb you get a refurb. You can ASK for something more to be done or a Pro but they are not REQUIRED to do so. theres a huge difference here people are missing between what Sprint CAN and HAVE TO do,