Quote:
Originally Posted by jeffhatton
I just find it hard to believe that it is just the small amount of people doing this that you mention. What about the rest of the population? I read it again and again how people cheat the system. Eventually, it is going to catch up to all of us. It makes it hard for the legitimate people with true problems with their phones. You are naive to think that Sprint doesn't read these threads and knows what people are doing. Yet they are forced to give these people phones or they have "poor" customer service.
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I might agree that it would catch up to everyone if I hadn't seen threads like this on various boards for a good 5 years now. If you don't believe people that have been through many of the same device, then you should consider yourself lucky. But the issue here shouldn't be whether you think the OP is right or wrong, because we don't have enough information to know what was said to cause Sprint to offer this. The problem is that you can't present an offer, have it accepted, and rovoke later and expect a customer to understand. I have a simple solution to keep things like this from happening. If it is really hurting and bothering Sprint that bad, put a stop to it. Stop offering things like this. Until Sprint does something about it, I honestly don't feel that sorry for them, because they have the control in this situation.