Quote:
Originally Posted by gearjunkeez
my advice - be patient with them. I was trying to get my 6700 upgraded to a Mogul after 2 bad replacements. It didn't work so they sent me a 3rd, then 4th replacement 6700. the 4th one actually sparked and started smoking as soon as I put the battery in and powered it up. They then replaced it with a brand new Touch Pro... for free. Oh - and yes, they took back a phone replacement offer one time as well. I got my deal through advanced tech support.
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Was this because you bought the extra warranty?