Quote:
Originally Posted by setabs
Check with you state laws first. I know someone that lost their job for recording phone calls on his land line in his house. The feds got involved and he was let go. Definately say to the csr that you are also recording the conversation. Have them clearly pronounce their name what call center they are from and maybe an employee id of some sort. i would test the sound quality with a friend before hand though.
Try this program it looks promising. http://1800message.com/products.aspx |
I call total BS on this.
There is NOTHING illegal about recording calls.. .nothing whatsoever.
The problem is that some states don't accept recorded calls as legally admissible in court, unless both parties are aware and/or consent.
anytime you get a recording that says "if you wish not to have your call monitored, press 0"... guess what? they're still recording it.. They just will record the fact that you're not giving consent, so they can't use the call against you in court.