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Sprint will not replace the device with a 6800 unless you either tell them that you have had numerous, unresolvable issues with the device or you threaten to cacnel and have a rep send you to Retention. This is from internal policy... If you threaten to cancel, they can offer you any device in stock as a "save offer" and the 6800 is released 6/18.
Good luck. Im currently using the 6800 running WM 6.
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HTC Tytn/Hermes | Cingular 8525
HTC Mogul | Sprint PPC 6800
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