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I backup/restore via Intellisync. Did u get the cab I sent over via PM? Any luck with that reg entry? I will keep an eye on this, and see if I can find a common denomenator.
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The program runs as a "Service" on the handset. The only way to keep the stupid icon off the todayscreen is to remove the service, effectively making it worthless for what it does. The phone actually allows it to run as a system service as well so you wont see where it loads, but if you look in the registry it loads itself along with your drivers and other OS level items.
The only thing you can really do at this point is file a complaint that its not an option to have that icon be removed.
bad coding on their part, but very clever the way it integrates itself seamlessly. This may also be why your phone is crashing as the program hooks into your contact list.
This program is really "cool" but ill stick to my mail2web exchange synch, this program is WAY overdose on backup services.