Ok...I know I am going to regret this but I AM one of those technicians. I have to say that the Mogul/Titan/6800, whatever you want to call it, has overall been a VERY good device. I see people in here complaining of little things like IE not being good for anything but the simplest of web pages. Not True. It does have its limits but if you don't like it...Opera, Skyfire are two great choices. The white spot...oh well...I can think of a current device that I think all persons who purchased the device should get a refund (can not name device so don't ask please). The Gps did work in the begining but you had to buy a GPS "puck" just like virtually every other PDA Sprint carried at the time. I will admit I think it was a mistake to put such a small ammount of mem on a windows device but you live you learn. I myself have had this phone for 9 months. I have flashed it 4 diff times to diff custom roms. I have hacked, cracked, sliced the crap out of the os and 3rd party programs. And I will say this...it is still my ORIGINAL PHONE. I see phones come in all beat to crap and they say "half my keys will not work" and it looks like the skipped it down the highway. Take care of your phone and it will take care of you. I waited out every update. EVERY phone has updates that fix issue and this is no different. Some people are to much of a perfectionist. If you want perfection your not gonna find it. Now back to the original post...yes there are many many Moguls that have the white spot on the phone and we do not know what causes it. I speculate overheating, leaving in the car, things like this can cause screen issues.