[rainfreak]

I think a lot of the time our dealings with customer service, and the outcome, is fair and just. However working with them, like anything else in life, is all about perception. If we don't get exactly what we want, when and how we want it, our perception is that the other party sucks.

For me I can say that I see a 180 degree turn around for Sprint customer service from 2-3 years ago. They may not always be able to help, and they may not always be the most informed, but for the most part (on a whole) I think that they are trying much harder to improve. And since no one is perfect, I think as long as they are trying to improve, they are doing a good job.