Since everyone's posting their deals here and I am stuck with some physical chemistry reading that I don't want to do, I'll post what they gave me.
Cliff Notes version of what happened: Mogul camera broke and Sprint was out of Moguls so they ended up sending me a Touch instead. Representative lied and told me I could switch to another phone if I didn't like the Touch. Called in and said I felt that the Touch wasn't equal to the Mogul and I lost $200 dollars.
Here's the response they gave me:
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Dear Ms. XXXXXXXXXX,
Thank you for contacting Sprint. I understand your concern regarding
the handset issue.
I am sorry for the inconvenience you have experienced due to handset
issue. Please do not worry! Now, I have taken the ownership and will
make sure to resolve the issue to your satisfaction.
Your account details show that you have activated the HTC Touch handset
by replacing it with HTC Mogul. Looking at the inconvenience you have
experienced with the ongoing handset issue and to compensate the price
difference between the HTC Touch and Mogul handset. I have applied a
credit of $100.00 on the account. This credit can be seen on the next
invoice.
After this credit the account has the credit balance of $100.00. You
can check the updated balance on the online account after 4 hours by the
steps given below:
1. Log on to
http://www.sprint.com .
2. Enter your "Username", "Password" and click on "Go".
3. Under the 'Billing & Payment ' Section at the bottom of the very
first page, you will see current due balance against ' Total Due.
In addition to this, I can offer you $100.00 credit towards new handset
purchase. Just reply with the purchase receipt and we will apply the
$100.00 credit on the account.
You can purchase the handset by calling Telesales at 800-777-4681. You
can also visit the nearest Sprint Store. To locate a Sprint store near
you, please visit
http://www.sprintstorelocator.com.
If you need any further assistance please reply. I will assist you
further.
Thank you again for e-mailing Sprint. We appreciate your business.
Sincerely,
John Doe #____
Customer Service Specialist
Sprint
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Summarizing that email, they gave me $100 dollars back, and from a previous email, $100 to my account and a free month when I spoke on the phone. Puts the total Sprint gave me to $247, add the mail in rebate, and it would be $347. I would have to extend my contract, but since they are saying that I am eligible for a new phone, why the heck not? That's the same price I got my Mogul for, and the rebate for that ended up giving me back $350.
Touch Pro would cost +6 months on contract and $60 dollars. Could even make it free if I sell the Touch that I have.
Just throwing out what happened to me to other ppcgeekers... maybe it could help them out in one way or another.