[buck1623]

i wanna explain my story cuz it fits right in with the rest of you guys... well long story short, i went to a local store to turn my 7th mogul in for dotty screen and loose mini usb port... i also asked about the touch pros cuz they didnt have any out on display to play with... after about an hour of waiting, the tech brings me my phone back and i mean its totally jacked up this time... one of the two short screws behind the slide fell loose right in my hand, when u slide it closed, the screen offsets the keyboard (meaning it flows back over the keyboard the other way) and so on... so i give it right back to her and shes like i kno i messed up im just gonna order u a new mogul... i said fine, decided right there that i was gonna open another fam line and bill the touch pro to the account... next day i give cs a call about a swap, they jerk me off... i got smart and called the government/business/prem account services and explained my situation. told him i wanted the new number gone, and that the new mogul they were sending me i did not want anymore because it would be like my 8th in as many months as i had the phone... guess what that guy did.... yup, swapped my original number from my mogul to my touch pro, sent me a return package for the new mogul and told me that once i send the mogul coming back, they would kill the new fam line number and credit the account the ammout that i paid for the touch pro... to be sure i wasnt being jerked i asked for the interaction id (note log on the account) his name and id number and everything...