Thanks all for the suggested procedures on the hard rest... and I know this sounds hard to believe but it doesn't work for me. I know the procedure I've done it in the past but now for some reason wile pushing the buttons I see the flash of the gray screen where the instuctions come up but then it goes into the bootloader screen. I don't get a chnace to push vol up to reset. I've tried seeing if I can stop piushing quickly to try and stay in the gray screen, I've tried keeping the buttons pushed longer... nothing... still stuck at the same screen. I can only soft reset.
