[tita lucia]

i just found this forum. i am extremely frustrated with qwest. while i am not a "pocket" pc user, i am having some of the same issues with qwest and the migration.

they are not offering me an equivalent phone. i bought a $250 phone, paid $90 with a 2-year contract. my contract does not end until april 2010! I was expecting the phone was worth the $90 i paid as i would have it for at least a couple years. if i had known about the migration, i would have opted for the free or cheap phone. the one i have is a rugged shock-free, dust free, etc. phone that need for outdoor work i do.

they are telling me that essentially i will have to dump my phone in jan/feb when qwest cell phone no longer work, that i will have to pay for the equivalent phone, and that if i want out earlier, e.g. i will have to pay the $200 ETF. They are not honoring the 2-year commitment. Can i charge them $200? I would like a refund on my phone or at least partial refund, and waive of my ETF fee so i can move to a provider that i choose at a time that is convenient for ME. I don't want to go with Verizon.

My next step is to write to FCC and possibly the attorney general and local newspaper. I'm in Portland Oregon.

Does anyone have any new stories? e.g. Waives of ETFs? Frustrations with "equivalent" phone offers? I will refer the newspaper to this forum so they can read about the injustices and horrible customer service QWEST is providing.