[kaiguy]

I used to not like Sprint CS, but I've been very happy with them over the past few years. ESPECIALLY eCare. If I'm having an issue that doesn't need immediate resolution, I'll fire off an email to them, get a reply in a few hours, and typically its everything I could hope for (gave me free pic mail when I was just asking if it was on my account, $100 credit since I don't have a plan which qualified for the Diamond $100 rebate, etc.). I even had a call from eCare earlier this week following up just to let me know I could go back to a Diamond (originally from a Diamond, to the Touch Pro, then back again now).

Granted sometimes the language barrier can be a bit rough, but I've been pretty pleased as of late.