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Originally Posted by tanksmogul
How long has it been taking for folks to receive their return kits? And how does is come, just standard mail? I hope so because we're never home to receive anything.
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When my first mogul got replaced with a diamond, the return kit was sent with the diamond in the same box. Now with the pro replacing my other mogul, I actually got the return kit in an envelope through usps with return label for ups. And as far as a time frame, it took just a few days to get it through the mail.