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Actually, I don't think that they require you to deal with Inphonic for returns any more. The lady I ordered the phone from (who seemed extremely knowledgable) told me that if I want to return the phone, just call customer care and they will email me a label. She said that I can either use the label to mail the phone back, or I could take the phone and the label to a Sprint company store and they will exchange it right there (she emphasized that I had to have the phone and label to take it to the store).
I think they are starting to realize how frustrated people are dealing with Inphonic.
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