Thread: MAJOR problem
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Old 11-05-2008, 10:59 AM
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kidmet
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MAJOR problem

Ok, this will be long and hopefully detailed. I live on the fringe of EVDO coverage in Colorado. I have been missing numerous calls, texts, and vm alerts at my house. I have struggled with Sprint about this issue and am currently waiting for their solution. I was on the phone with advanced tech support for an hour last night (not sure what defines them as advanced as all they did was hard reset my phone and reprogram a new MSID).

Here is what I have experienced. Using my roommates Sprint cell phone (which is about 5 years old, but gets excellent reception in the house) I call my phone. My phone will not ring. On his cell phone, it will ring 3-4 times and go to VM. I repeat this process, but while the line is ringing on his cell phone, I dial VM or any other number with mine and PRESTO his call comes through and my phone rings.

My hypothesis? While my phone cuts in and out of EVDO and 1x, the radio isn't active enough to receive a call. When I try to make an outgoing call, it activates the radio and my phone rings.

I have tried the following:
Setting the phone with data OFF to:
Only Sprint
Automatic
Only Roam

Setting the phone with data ON to:
Only Sprint
Automatic
Only Roam

I cannot understand why my phone gets horrible reception, and my roommates old phone gets good reception. Cannot figure out the method of why I am not receiving calls. My GF said it just said it was busy all last night, sometimes it goes straight to VM, sometimes it will ring (on the caller's side) 3-4 times and the VM. HELP!!!

Sprint's advanced technical support is going to send me a new phone (which is on back order BTW), but I also had this problem with the Mogul which is why they ultimately sent me a TP.

Does anyone know of any settings to have the radio wake up quicker? Or something like this? Just my thoughts. Any ideas?

PRL is 60614

Last edited by kidmet; 11-05-2008 at 01:13 PM.
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