[Coucher]

Back in late June I had the screen fail on a Mogul which was about 2 months old. Took it in to a Sprint repair center and was told they'd have to order the LCD and it would take a few days to come in and I had to leave the phone with them. I laughed at them, asked for the manager's name, left. Called Sprint and filed a complaint against the store, then began calling around to other nearby Sprint stores just asking if they "had any Moguls in stock", not saying why I was asking. Found a store that did, went there, asked for the manager, and explained to him how my insurance covered replacement or repair, at no impact to the user (me) and that if they did not have the part to repair it, I expected a replacement phone. He went to the back, 10-15 minutes later came out with a brand new Mogul box, breaking the factory seal in front of me and called customer service right then and there and did the swap for me. Sometimes you have to be a little direct with Sprint, sometimes you have to be VERY direct with Sprint.