[Raging Idiot]

Yep..as long as you keep bringing it back and replacing them then you'll eventually get the TouchPro upgrade.

If you get a satisfactory Mogul as a replacement on the first go around then great...maybe it's bought you some time. but what I'm hearing is still in line with the overwhelming vast majority of replacements coming back as defective...what a waste of time and an annoying hassle.

I guess that's why they are now upgrading phones for those that had been through the replacement game a couple of times.
The problem is that enough people are complacent with the defects that it doesn't make good business sense for Sprint to use any quality control on the refurbs. Basically, they just let you decide if you can handle it.
Not picking on Sprint here, as it probably applies to most or all carriers.