[bigdaddie]

Ok guys check this out. Just got my TP from BestBuy. The earpiece volume is so low that you can't hardly hear it. Tried a hard reset but the phone wont let me do it. I can reset via "clear storage" and another "soft" method with no help. I cannot get the phone to hard reset with any combination of power, volume down, enter, and reset buttons. Driving me nuts. Worst part is that BestBuy is out of stock and we're stuck with an inop phone.