Quote:
Originally Posted by SurfDan5
I'll tell you what causes issues for sprint. I get quoted a price of $124.99 by a sprint rep and they put a note on my account for that price for the touch pro. I've been trying for two days now to order the phone for $124.99 and sprint says they can't do it and that the rep messed up and gave me a price they can't honor. I've dealt with 9 different people through telesales, 2 through ecare, 8 live chat reps, and now 1 retentions rep (who escalated my claim so I'll be getting a call back shortly). So anyone who wants to come on here and tell us that were jerks for trying to get a low price from sprint can shuv it. Especially when someone has a note in their account saying to let them purchase the phone for $124.99. Oh yea I forgot the best part of my conversations with sprint today. They called me a "Liar" in regards with my quoted price and the note on my account. Yes, you read correctly, Sprint actually called me a "Liar" and told me the note doesn't exist when in fact I've seen the note on my account at the Sprint store on their computer.
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Obviously no one thinks that it's okay for Sprint to treat its customers like that or to call them liars. If they are unable to give you that price, then they should tell you that and be polite about it.
But why do you feel that you should get a phone that costs $299 for new customers for $124.99? You said before that you have a line that is only eligible for the $75 upgrade credit. Why should Sprint give you this phone for $124.99 instead of the 1 year upgrade price or 2 year upgrade price? Or is this one of the two lines you have that are out of contract? Cause if it were for those lines, you could easily have gotten the phone for $240 at Best Buy and then gotten a $70 credit for signing a new 2 year contract for that line which would put the phone at $170 and saved you a lot of grief. I think the point of some of the posters on here is that if you're asking for some ridiculous price to get a new phone above and beyond what Sprint already offers, why should you be surprised if you have problems actually getting it? Like another poster said, if you signed a contract to get that price, you can always cancel within 30 days and go back to your old phone/contract.