Quote:
Originally Posted by SurfDan5
I'll tell you what causes issues for sprint. I get quoted a price of $124.99 by a sprint rep and they put a note on my account for that price for the touch pro. I've been trying for two days now to order the phone for $124.99 and sprint says they can't do it and that the rep messed up and gave me a price they can't honor. I've dealt with 9 different people through telesales, 2 through ecare, 8 live chat reps, and now 1 retentions rep (who escalated my claim so I'll be getting a call back shortly). So anyone who wants to come on here and tell us that were jerks for trying to get a low price from sprint can shuv it. Especially when someone has a note in their account saying to let them purchase the phone for $124.99. Oh yea I forgot the best part of my conversations with sprint today. They called me a "Liar" in regards with my quoted price and the note on my account. Yes, you read correctly, Sprint actually called me a "Liar" and told me the note doesn't exist when in fact I've seen the note on my account at the Sprint store on their computer.
|
Perfect example of what the hell I'm talking about. This shiot is unacceptable. You other people stop with the BS about calling with attitudes and the other BS that SOME sprint reps just make up so they don't have to honor another employee's guarantee. And what the hell are some of you talking about court and "admissible evidence" for? Who the hell is going to court? All I ever referred to was isolated instances like the 1 above. It happens and most of you know it. It has happened to me at least 3 times(either the note don't exist or the rep that made the PROMISE was full of shiot and didn't notate anything), but I was persistent and I escalated my situation until it got resolved. Of course sprint made sure it took DAYS to get it taken care of, hoping I would go away, but there is no way in hell anyone is going to offer me anything just to RETAIN me as a customer and then say they can't honor what another rep said.
Some of you simple simon customers keep letting sprint do this shiot to you and like I said it empowers them. Don't stand for this "get over", "dishonest",
BS technique of retaining customers. Keep your cool, be determined, and continue to escalate the situation until you get someone that understands ethics not Law.
Court....Law...what a joke. Stand by your f'n word and do what you're paid to do.