Quote:
Originally Posted by divabrowneyes
I sent ecare an email this morning at 6am. I got a reply at 12:31pm. Sprint told me to contact Tele-Sales or can visit the Sprint store to order my new phone. But in the email they sent me back on Oct 1st advised they would trade my Touch 6900 for the Touch Pro. I called *2 and they was not going to honor the email that was sent on Oct 1st. I asked to be transfered to the Retentions dept. They honored the email and told me I can keep my Touch 6900. I will get my new phone by Wed for Free!!!  |
yeah i received an email on oct 1st too lol they told me to reply when it launched.. i did and they didnt respond to my emails... so finally i got fed up and just called it in and got them to look up the info and verify my exchange. i was definitely beginning to worry that i'd have to keep calling/mailing just to get them to honor their word - thank god it's all over and now i can look ahead to messing with the tp this week!