Quote:
Originally Posted by fatlard
Sounds like you are a perfect fit for a Sprint representative. Yes, your customers are selfish jerks. Oh, btw tell your buddies at work to stop giving invalid offers to customers because they are the ones causing this.
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I agree. That is what's causing a majority of the issues. If it is not possible to exchange models of phone (i.e. Mogul to Touch Pro), then don't offer it. But that's not what happened. Sprint, Verizon...Jack-In-the-Box, or whatever. In business, and life for that matter, your word should mean something. If it doesn't, respect and reputation can be lost
very quickly.
I was extremely cordial when I contacted Sprint, but I'm being made out as if I'm trying to scam Sprint and have simply made up the whole story. All they need to do is listen to the conversation that was held. I asked the rep point blank if I understood her correctly, and she said 'yes'. Oh well, I guess it's time for me to make some more time to get to the Sprint Store to go pick up Mogul #6.