Quote:
Originally Posted by 1999TL
I think it is just easier to wait if you are going through ecare. They emailed me back also, but they said they can't do anything until Nov. 2nd. They said that i could order through telesales if I wanted, but they didnt make it clear if I would be getting a refund. I can wait two days. No big deal.
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I spoke with telesales and employee telesales for a couple hours today. If you already have something set up with ecare to exchange your Diamond for a Touch Pro on 11/2, call up customer service and ask for a return kit, then transfer to Telesales and explain to them your situation. They can order you the Touch Pro immediately. The only downside is that they have to charge you for the phone when placing the order. Once you receive the phone and return kit, send back your Diamond. After you send back the Diamond, e-mail ecare and give them the tracking number for the return kit and ask for an immediate credit. I confirmed this with 3 different telesales reps today.
Good luck!