Quote:
Originally Posted by imcoolerthanyouare77
I'm always calm, collected, and polite. I have never gotten pissed or threatened to cancel, and so far I've not paid anything for a new phone since I got my Apache back in the day. You just have to be very, VERY patient. It took me over 10 calls and probably 15 people today to finally get what I wanted. Anytime they ask if I can hold I say "Absolutely, take your time", anytime they ask how I'm doing I say "I'm fantastic, and how are you?" I don't mind being someone's best freakin' friend for 5 minutes if it saves me half a grand.
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That part all makes sense. But then how do you get into the actual conversation over the Touch Pro? Do you mention you're just looking for a new phone? Do you mention how your phone has problems? Do you ask what kinds of deals they can offer you? What exactly do you say?