Quote:
Originally Posted by SBatL8y
And another sucky thing is that they say I'm not on the SERO plan. Which is crazy because I went through so much BS over 2 years ago to get on it. I provided the person's email, etc. Got the $30 a month 500 minutes plan. Now they're telling me I'm not on SERO, I have a Sprint fair and flexible plan. BUT, my plan is still a flat $30 a month. I told the customer service lady "seriously, you guys don't even HAVE a fair and flexible plan priced at $30 a month. You obviously screwed up somewhere." But, they dont' understand why I want it to say SERO, when I'm still getting the good deal. But yet when I got to the store to purchase a phone, they say they can't help me because I'm on SERO. I'm going to rip my hair out.
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Sprint Fair and Flexible 500 is SERO. Not all reps know that. My rep just happened to be very knowledgeable and was like Ohhh I see you are on an old SERO plan, that is excellent. If you want to make changes to your account you need an employee ID. I gave her one and she said, that will work. As I finished my order she said, "Just to confirm, you have ordered the HTC Touch Pro that you will use on your SERO or Sprint Fair and Flexible 500 plan. Enjoy the phone!"
