[Cicatrize]

I had trouble doing this as well. The Best Buy chick and I were trying to hard reset one that she f'ed up by resetting in the middle of customization (wouldn't boot past the "Touch PRO" screen anymore) and we couldn't do it. We followed the directions PRECISELY as they are in the manual several times without any luck. I even tried different ways of doing it, including using the soft reset button.

We never got it to work. It kinda scares me because if I can't boot into WM, I can't go to Clear Storage (if that ever happens to this one).