[spurs561]

This update supremely stinks ( it is for Verizon so I can't speak for the other carriers ) in the fact that once it reaches the firmware screen on the phone it reports that it is disconnected on the software screen and to restart the phone which requires the battery be removed. It is frozen at that point. Then when it reconnects it states it is not the same hardware and won't continue. I have tried to do this update on 5 different machines with 3 different operating systems other than windows Vista 64. And also on 2 other Q9C's. I have removed software and reinstalled, I have re-downloaded the software update several times from the Motorola site. I have done complete and total Master resets as well as a complete and total format of all of my Q9C's. Nothing is working. I have contacted Motorola 4 times with no response. I am a certified Tech so I can't imagine what the average end user is going through. Needless to say I will not be getting any other Motorola products. They can't write a program properly (as well as Microsoft getting some of the blame here) and they will not provide customer service, or even a courtesy response. And I mean no response at all from any of their provided contacts. I can't even believe these knuckleheads won't respond!!!!!!!!!!!!!!! Oh well I guess they think they are so big that they don't need to. Bad mistake in this day and age. A lot of people can be contacted in a very short time. And bigger companies have fallen when they decided their customers did not matter. Oh well! This is to warn you folks that may be about to try it. It's not worth the headache and I suggest that you buy an LG, Samsung or anything else where they at least provide customer support of any kind!!!!!!!