Quote:
Originally Posted by athlet1c
A few questions . Do you have insurance on the unit ? Was the unit purchased through sprint telesales? Also did you speak with retentions ?
the rep forwarding you to HTC does not do anything. Sprint gives you 1 year repair /replacement service if you have insurance . the units have a 1 year manufactures warranty so sprint just returns then back
this is why i stress we make these complaints early so they are aware of the situation.
|
i did order it through telesales and i do have the insurance, i have had sprint insurance well over 4 1/2 years. i spoke with tech support, i really don't call that often, so i figured tech support would have been the route to go.