[neilson]

2nd guy I talked to said he had others call in with this issue and he recommended me bring the phone into a Repair Center to be physically examined, but he is gonna file a report too on the issue.

EDIT: I mentioned the Touch Pro(as the phone that's like the Diamond, but with a slideout keyboard), and he was aware that it had been delayed until early November. He is notating on my account that I can bring the Diamond into the repair center and they can replace the phone with a Touch Pro.