Quote:
Originally Posted by nautica2450
Sprint just cant get anything right! I'm not having issues with my phone, but I am having issues with their billing practices now that I've returned my mogul and paid full price for the Diamond as they detailed in their emails to me from ecare. They were supposed to "credit" me back the full amount I paid. Repeatedly i confirmed that since I paid by debit card, they would reverse the funds to my debit card when my mogul was recieved by them. They applied the credit to my SPRINT account, but get this... Because I had an outstanding balance, they TOOK that amount out of the credit so the credit is actually $150 LESS then I was promised... I'm LIVID with them right now because they NEVER mentioned this at any point prior to my purchase...
I'm now being escalated so that it can be sorted out... lucky for me I have ALL of the documentation via email. I'm so pissed with them right now I'm thinking of leaving them just off of principle. you dont deserve my business if you cant honor your word...
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I am/was in the same boat. I returned all 3 phones, Mogul & Touch to Sprint and Diamond to the store. I never got my credit for the returned phones. It still shows on my bill, even the phone returned to Sprint store doesn't show a credit, they say it's not instant, to give it a week or 2 billing cycles...
I had a Tech Supervisor call me because of the issues of EVDO not working my area "ALL of Miami" and then my last phone going into 1x and if I was on a call it acted as if I didn't have call waiting, and text msg wouldn't come in either.. =D> She gave me her name and cell phone number, lol I lost it..
I was also promised a memeber of Management would call me, well I don't have a cell phone to recieve calls on, abd they've not called me at work..
eCare promised a call to my original cell phone number, of which I lost because the PORTING never worked.. Sigh.. antoher called my new cell number and says he got my voice mail.. Of course.. I don't have a phone to answer the call with
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When I asked about my credits, they said they found NO notes about the returns and the "DEAL" made about buying the Diamond at full price and getting credited when they got the other phone back...
So I scanned and PDF Their Labels and Tracking info.. Got an eCare email back stating they got the phones back and were forwarding in a request to have my money refunded, and having someone call me back at work.
Wow huh?
-CC